eCommerce overview image

eCommerce

9 Pathways • 32 Skills

The eCommerce skill set encompasses the abilities needed to manage online stores effectively, such as digital marketing, data analysis, customer service, and tech savvy for platform management. Its purpose is to drive online sales and provide a seamless shopping experience. Mastering these skills is crucial because the digital marketplace is fiercely competitive, and staying ahead requires not just selling products but also creating memorable customer journeys.

Online customer service

"Click, Connect, Satisfy."

Live chat support

"Chat Support: Instant Connection, Lasting Impressions."

Managing online reviews and feedback

"Feedback: The Digital Applause"