Customer Service
9 Pathways • 30 Skills
The skill set for customer service is like a Swiss Army knife for dealing with people—it's all about communication, problem-solving, and patience. Its purpose is to ensure customers feel heard, helped, and happy, which in turn keeps the business thriving. It's important because top-notch customer service can turn a one-time buyer into a lifelong fan, and let's be honest, we all want fans rather than one-hit wonders.